Support

Υποστήριξη. We answer in English and Greek, usually the same day.

Tell us which app you use (PingCy or PingCy Business), your phone model, and what you saw. A screenshot helps.

Πείτε μας ποια εφαρμογή χρησιμοποιείτε (PingCy ή PingCy Business), το μοντέλο του κινητού σας, και τι είδατε. Ένα στιγμιότυπο οθόνης βοηθά.

Members

I am not receiving offers

Offers reach you only when a venue inside your radius publishes one, when it is not your quiet hours, and when your account is not paused. Check Settings for your area, radius, categories, quiet hours, and notification permission. Offers also appear in the in-app inbox even if notifications are off.

I cannot make it to a venue

Open Codes and tap "Can't make it? Free the seat" before the code expires. A released seat never counts against you.

Delete my account

Open Account in the app and choose Delete account. It erases your profile, activity, and login permanently. If you can no longer sign in, email us from the address on the account and we will do it for you.

Venues

Getting set up

Install PingCy Business, create your business, search for your venue, and publish your first offer. The step-by-step guide with screenshots is at pingcy.com/venues.

A guest's code will not scan

Ask the guest to open Codes and show the code again; codes expire at the end of the offer's redemption window. If the camera does not open, check that PingCy Business has camera permission in your phone settings.

Delete my business account

Email us from the sign-in address. Deletion is completed within 30 days.